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Training and Competence Audit Checklist

You can download and use this adapted version of our Training and Competence Checklist to make periodic checks on training implementation in your business. If you're just setting up it will help you implement a good practice training plan from the outset.

If the answer against a relevant activity is 'yes', you need to be able to provide evidence to back your answer up if asked. If it's 'no' or 'not sure' you'll need to take action to rectify this. For any activity not relevant to your business simply insert 'N/A' or delete the row.

Remember: the FSA expects all firms to demonstrate that staff are adequately trained and competent to carry out their job responsibilities.

Recruitment

Review date:

Advertising and promotional material self audit

Yes*/No/Not sure and/or comment

Action by

Next review

Is there a recruitment process in place to ensure the individual recruited is suitable for the role?

Is there documentation that clearly establishes individual roles and responsibilities?

Is there an initial training plan for new members of staff?

Recruitment summary status report for this period

Use this section to summarise current status, required actions, deadlines and next review date. For larger firms this part of the report could be used as part of your regular TCF MI reports to senior management. For smaller firms it will form part of your qualitative MI. *Remember, where you answer 'Yes' you'll need to provide evidence if asked.

Training and Competence

Review date:

Advertising and promotional material self audit

Yes*/No/Not sure and/or comment

Action by

Next review

Does each member of staff have a training plan for the forthcoming year, with time scheduled in advance for training events?

Does each adviser undertake an annual knowledge tests for mortgages, firm procedures and regulatory tests?

Is each adviser encouraged to obtain higher qualifications and improve their knowledge and skills?

Do you ever discuss complex cases as a training exercise?

Do you use a variety of training and assessment methods for developing competence, such as:
- sitting a relevant mock exam
- product and market training
- mock sales interviews?

Does the firm ensure that appropriate examinations get taken and passed within a reasonable timescale?

Is there a process to regularly evaluate the effectiveness of training?

Training & Competence summary status report for this period

Use this section to summarise required actions, deadlines and next review date. For larger firms this part of the report could be used as part of your regular TCF MI reports to senior management. For smaller firms it will form part of your qualitative MI. *Remember, where you answer 'Yes' you'll need to provide evidence if asked.

Staff supervision

Review date:

Advertising and promotional material self audit

Yes*/No/Not sure and/or comment

Action by

Next review

Do you having clear procedures to ensure supervisors are properly trained and competent?

Do you have clear criteria and procedures for assessing competence of advisers?

Do you have measurable benchmarks for the development of non-competent staff to competence and clear timescales for this to happen?

Do you regularly test staff knowledge and following-up weaknesses?

Do you record observations or development points and following these up where appropriate?

Do you reassess staff competence regularly and using the results to influence the level of supervision?

Supervision summary status report for this period

Use this section to summarise required actions, deadlines and next review date. For larger firms this part of the report could be used as part of your regular TCF MI reports to senior management. For smaller firms it will form part of your qualitative MI. *Remember, where you answer 'Yes' you'll need to provide evidence if asked.

Related links

TEST
Send a link to this page to a colleague
Download the "Training and Competence Audit Checklist" document
.