Ongoing TCF support from the FSA

The FSA is keen to work together with smaller firms to ensure the best outcome for consumers. It offers general ongoing TCF support in a number of ways –as outlined below. This support is over and above the dedicated roadshows that firms are invited to before (and sometimes after) TCF assessments.

FSA web guidance on TCF

As part of its drive to improve support it has recently updated its website by making TCF content easier to find and follow – and cutting it down to what firms really need to know.

Visit the FSA’s TCF pages for small firms

FSA contact centre

Firms can call the FSA’s contact centre to talk through TCF issues (as well as other regulatory matters) about which they are unclear.

Telephone: 0845 606 9966 (call rates may vary)

Overseas call: +44 20 7066 1000

Email address: fcc@fsa.gov.uk

Please have your six-digit firm reference number (FRN xxxxxx) ready.

Opening times: Monday to Friday 9:00am to 5:00pm (extended to 8:00am to 6:00pm at known peak times)

Bi-monthly surgeries

The FSA holds bi-monthly surgeries in regions around the country where firms can have one-to-one meetings with a supervisor for 45 minutes to run through progress on TCF and any other regulatory concerns they have. Firms are encouraged to decide what they wish to discuss in advance, so the supervisors are best prepared to answer questions on any regulatory matter.

Check dates for FSA surgeries

FSA stand at financial services exhibitions

The FSA has a stand at all financial services exhibitions in the UK where intermediaries can meet them and talk through TCF and other issues.