Reviewing TCF activity against consumer outcomes
Some of you have told us that you’d find it useful to be able to review each area of TCF Info content by ‘TCF Outcome’....
As all of the TCF content is one way or another relevant for all six consumer outcomes, a direct mapping exercise wouldn’t really be feasible. However, the table below does broadly match TCF consumer outcomes against the most relevant TCF Info content. Unsurprisingly several areas overlap.
You may find this grouping of information useful for detailed staff training and TCF awareness courses. However, please note that this list is a general TCF support tool only and shouldn’t be taken as exhaustive or any way ‘definitive’.
Outcome 1
Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
Outcome 2
Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
Outcome 3
Consumers are provided with clear information and kept appropriately informed before, during and after the point of sale.
Outcome 4
Where consumers receive advice, the advice is suitable and takes account of their circumstances.
Outcome 5
Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
Outcome 6
Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
