Supporting intermediaries in treating customers fairly

At TCF Info our objective is to help intermediaries implement the FSA principle of treating customers fairly (TCF).

We do this by providing independently commissioned:

• plain English summaries of the FSA requirements around TCF and principles-based regulation
• ‘case examples’ that highlight practices that will help you understand and implement the TCF principles
• complementary ‘Tips and Tools’ checklists that you can download for free and use for training and/or as part of your business processes and/or to pinpoint gaps in your current practices which may put your customers at risk of being treated unfairly

To ensure that the content on the TCF Info website focuses on intermediary needs and remains independent it is managed by Frank Eve Consulting Limited, a leading independent strategic consultancy specialising in the mortgage industry. At the same time, financial support from a group of mortgage lenders allows us to offer you all of our download material for free.

TCF Info – listening to you

At TCF Info we are committed to shaping the website around your needs. We welcome feedback on any aspect of our site through out Feedback area. We also carry out regular online surveys asking for your views or concerns on specific topics relating to TCF or on the quality or scope of specific content on our site. Our surveys are always well publicised from the home page and results fed back through our quarterly newsletter. They are normally also accompanied by an incentive!

TCF Info – keeping you updated

We are well aware of the challenges of carrying on ‘business as usual’ while trying to keep abreast of regulatory and principles-based changes. We therefore commit to keeping you updated with changes relating to TCF in three ways:

• email you ‘New Content Alerts’ to inform you of additions or changes to content on our website
• provide a quarterly e-newsletter offering a round-up of TCF news and events, with links to supporting content on the TCF Info site
• provide summaries and quick links to the latest issues affecting TCF and principles-based regulation in relation to mortgage intermediaries through our Hot Topics pages

If you’d like to receive our New Content Alerts and e-newsletter please Register with TCF Info. Registration is quick, easy and free. Note that we won’t pass your details to any third party.

TCF Info – ‘What the intermediaries say’

Here’s just a small selection of quotes we’ve received about our website from intermediaries who have registered with us. We hope they will inspire you to find out more and Register with TCF Info.

"Very grateful for this site as no idea where to start!"

"Website was excellent, but I'm still working my way through it. Really helped me get started on my TCF policy"

"At last a useful and informative centre for all things TCF!"

"This is a useful service to the intermediary community. Well done."

"First look at the new site and it looks good with clear navigation. Looking forward to receiving the updates in due course"

"Fab site full of really useful and easy to understand information"

"Very easy to navigate and find what you need. Have already printed off certain info i.e. Complaints Letters and TCF Statement"