Management Information (MI)
TCF Info MI resources - quick links
The deadline for having appropriate TCF management information (MI) or equivalent measures in place was the end of March 2008. This page provides quick links to TCF Info practical resources that will help you if you're not sure you're keeping appropriate MI. They will also help you set up and start using MI from scratch if you're a new business.
Bear in mind that gathering MI is just one part of the process. Senior management (or the business owner in the case of small firms) also needs to review the MI regularly, and take corrective action where necessary. Read the later section Using and acting on MI for more useful tips and links.
Note that by the end of December 2008 you must be able to show that TCF is embedded into your everyday business and that you are consistantly treating customers fairly. Effective MI will enable you to do this.
You can download and use/adapt the logs below to evidence monitoring of product knowledge, feedback and training as part of TCF.
Complaints and acting on complaints
You can use the logs below not only to evidence complaints monitoring but also to show how you are using complaints MI to drive change that supports TCF.
Client contact and disclosure Log
You can use or adapt this simple log to confirm contacts with clients and which documents you’ve disclosed and when. It will help ensure that you implement TCF and enable you to show the FSA how you monitor disclosure.
Using and acting on MI
Send a link to this page to a colleague