TCF Info: Supporting mortgage brokers and intermediaries in the FSA principle of 'treating customers fairly' (TCF).
Search this site
Home
TCF Info at a glance
What is TCF?
TCF Deadlines and Monitoring
TCF Principles Checklist
Tips and Tools
Case Studies
Resource List
News, Hot Topics and Events
Register Here

Free registration for our regular Newsletter and new content updates

Send to colleague

Send a link to this page to a colleague.

Sales and Advice

Client contact and disclosure Log

You can use or adapt this simple log to confirm contacts with clients and which documents you’ve disclosed and when. It will help ensure that you implement TCF and enable you to show the FSA how you are able to monitor disclosure.

To download this log for own-branding follow the link on the right-hand side or at the end of this document.

Customer Name:  _____________________________________________

Account No.  ________________________ Broker __________________

‘Keyfacts about our service’ sent (date):  __________________________

Fact Find completed & filed (date): _______________________________

Product suitability checklist completed (date):  ____________________________

Suitability letter sent: (date): ____________________________________

Contact history:

Date

Contact Type
(Telephone, meeting etc)

Contact reason
(Sales, underwriting query, after-sales, cancellation, update, complaint etc)

Location of file notes

       
       
       
       

(To record further contacts please copy table to page 2.)

KFIs provided:

Date

Product

Comment

     
     
     
     

Date of mortgage Offer: _________________________________________

Date of mortgage Completion: ___________

 

  Download client contact and disclosure log


This site is owned and managed by Frank Eve Consulting Limited.
© 2006 TCF INFO
This site provides information for UK regulated mortgage intermediaries only and whilst TCF Info has made every reasonable effort to check the accuracy of the material, TCF Info cannot be held responsible for any inaccuracy or omission. All users should read the Terms and Conditions.