• If you already have a mortgage, are there any early repayment charges on it?
• If yes, please provide details. (If the answer is yes, say why it is or isn’t in the customer’s best interests to continue with this application.)

• If you have several sources of income, please state which you plan to use to meet the monthly repayments.
• Do you expect any of these sources of income to reduce during the life of the mortgage? If so please give approximate dates and figures.
• What are your approximate monthly outgoings before any mortgage payments? (Council Tax, loans, car/house insurance, household bills/food, social, holiday fund, school fees, pension contributions, savings or investment plans)
• Are you able to provide evidence of your regular outgoings in the form of bank statements/bills etc? (optional, but preferred)
• Are you happy that the amounts of income and approximate outgoings you have indicated are broadly accurate?
• Do you foresee any one-off areas of major expenditure in the short to medium term that could affect your ability to meet your payments? (eg wedding, divorce, legal fees, tax bills, house move/further property purchase etc)
• Are you aware that with a variable, tracker or discount rate mortgage your payments could increase if rates increase, and that with a fixed rate mortgage the rate you revert to at the end of the fixed rate term could increase?

• The mortgage for which you’re applying extends beyond your stated retirement age. As your income may reduce after this time, we’d like to ask for additional information to help us assess whether you’ll be able to afford your mortgage in later years.
• Do you understand that your payments on this mortgage will extend beyond your stated retirement age?
• Which source/s of income do you plan to use to meet the payments after you retire?
• Can you provide documentary evidence of your expected income source/s after retirement? (Consider making supply of such evidence mandatory if the source is investments/pension/self employment income etc?)
• If you can’t provide documentary evidence of your expected income source/s after retirement, please indicate the expected value of each source and say how you’ve arrived at these values.
• Do you expect your outgoings to increase or decrease after you retire – and if so by how much? Please give reasons.
• Please note that we will contact you again within X years of your retirement date in order to re-review your expected post-retirement income. 

Full Status/Self Certification

• Can you provide documents to prove your stated annual income? (eg employer’s letter, recent PAYE slips, bank statements and/or three years’ audited accounts if self employed)
• If you aren’t able to prove your income, please say why.
• Are there any critical reasons why you need to exchange contracts or complete your mortgage by a certain date? If yes, please say why.
• What is the required deadline date for completion? (note that if the deadlines are short, this could affect the type of product recommended, but also increase the cost)
• Are you aware that the interest rates on ‘Self Certification’ mortgages (where you don’t need to prove your income) are generally higher than for mortgages where you supply proof of your income?

Products with a tie-in

• Do you have any plans to move home in the near future?

Special lender required due to credit impairment

• Are you satisfied that you’ve provided full evidence of all current mortgages/debts/outstanding credit?

Debt consolidation/conversion of an unsecured loan

• Have you tried to negotiate an arrangement with your current lender? (Summarise outcome – if it’s in the customer’s best interests, encourage negotiation if they haven’t yet done this.)
• Are you aware that you can get independent and free credit counselling, for example through the National Debtline, Consumer Credit Counselling Service or Citizens Advice Bureau?
  (Summarise outcome – if it’s in the customer’s best interests, encourage them to make contact if they’ve not done so already.)

Preferred or rejected mortgage product features

Are there any particular product features that you are actively seeking or wish to avoid?

• Fix the interest rate for a set period. Yes/Don’t mind/No
• An upper limit on the interest rate for a set period. Yes/Don’t mind/No
• Early years discount on the mortgage repayments Yes/Don’t mind/No
• Cashback on mortgage completion Yes/Don’t mind/No
• No early repayment charges on full redemption Yes/Don’t mind/No
• No early repayment charges on part redemption Yes/Don’t mind/No
• No tie-in after discounted, fixed or capped interest rate Yes/Don’t mind/No
• No higher lending charge Yes/Don’t mind/No
• Option to vary the monthly payment or take repayment holidays Yes/Don’t mind/No
• Worried about future interest rate movements Yes/No/Don’t know
• Want to be sure the mortgage will be repaid at the end of the term Yes/No
• Happy to repay all/some of the mortgage from a separate repayment vehicle. Yes/No
• Be able to add fees to the loan Yes/Don’t mind/No