Sales and Advice
Disclosure timings and TCF
FSA research has revealed that a significant number of mortgage firms don’t issue disclosure documents to customers in accordance with the MCOB required timings, and in a few cases fail to issue them at all. This impacts on TCF because a customer may feel pressured to proceed with a mortgage when they don’t understand the full facts, or may not have sufficient time to consider the information they receive.
The table below may offer a useful training aide in support of TCF.
See the Client contact log for a simple example of how you can record when the IDD and KFI are passed on.