TCF Info: Supporting mortgage brokers and intermediaries in the FSA principle of 'treating customers fairly' (TCF).
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Complaints

Complaints log sheets

Follow the links below to download complaint report sheets and logs to help you implement TCF on a day to day basis. There’s also a handy at-a- glance flow chart of a complaints procedure.

How these log sheets will help you implement TCF

  • You’ll be able to record complaints in a format ready for completing your six-monthly report to the FSA.
  • Staff can use the RFC (Recommendation Following Complaint) report sheets to suggest improvements to service following a complaint – with outcomes tracked via the RFC log.
  • These records will help you spot and track complaint trends and areas for improvement, and take action where necessary.
  • The information gathered will inform your TCF MI statistics and help evidence to the FSA how you are implementing TCF.
This site is owned and managed by Frank Eve Consulting Limited.
© 2006 TCF INFO
This site provides information for UK regulated mortgage intermediaries only and whilst TCF Info has made every reasonable effort to check the accuracy of the material, TCF Info cannot be held responsible for any inaccuracy or omission. All users should read the Terms and Conditions.