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Complaints

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Written complaint – acknowledgment letter

[Internal complaints procedure must be enclosed]

[Enter Name]
[Enter House Number]
[Enter Street Name]
[Enter Town/City]
[Enter County]
[Enter Post Code]

[Enter Date]

Dear [Enter Name]

[Enter reference number if applicable]

Thank you for your [letter/email] received in our office on [date].

I am sorry to learn that you have been dissatisfied with the service we have provided and can confirm that we will be conducting a thorough investigation into your concerns. Once we have completed this, we will write to you again.

Please find enclosed a copy of our internal Complaints Procedure for your information. Please take time to read this as it explains how we will deal with your complaint and when we will contact you again.

In the mean time, if you have any queries, please do not hesitate to contact me.

Yours sincerely,

[Enter Name of person handling the complaint]
[Enter Job title of person handling the complaint]
[Enter medium by which they can contact you e.g. direct dial]

Enc: [Name of Company] Complaints Procedure leaflet 

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