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Complaints

To download this letter in Word format for own-branding follow the links on the right-hand side or below.

Complaints – 8-week holding letter

[Must include the FOS leaflet]

[Enter Name]
[Enter House Number]
[Enter Street Name]
[Enter Town/City]
[Enter County]
[Enter Post Code]

[Enter Date]

Dear [name]

[Enter reference number if applicable]

Further to my letter of [date of latest correspondence], I am sorry that I have still been unable to write to you with the results of my investigation. This is due to [insert reason for the delay]. I apologise for the delay, and hope to be able to respond to you within [insert expected response time]. Thank you for your continued patience.

If you are dissatisfied with the progress of the investigation into your complaint, you may refer your complaint to the Financial Ombudsman Service.  For more information please read the enclosed guide ‘Your Complaint and the Ombudsman’.

The address of the Financial Ombudsman Service is:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London   E14 9SR

If you need to contact me in the meantime, please do not hesitate to do so. My contact details are below.

Yours sincerely,

[Enter Name of person handling the complaint]
[Enter Job title of person handling the complaint]
[Enter medium by which they can contact you e.g. direct dial]

Enc: FOS explanatory leaflet ‘Your Complaint and the Ombudsman’ 

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