|
|
|||
| Home |
| TCF Info at a glance |
| Site content by FSA outcome |
| What is TCF? |
| TCF Deadlines and Monitoring |
| TCF Principles Checklist |
| Tips and Tools |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| Case Studies |
| Resource List |
| News, Hot Topics and Events |
Free registration for our regular Newsletter and new content updates
Send a link to this page to a colleague.
Complaints
To download this letter in Word format for own-branding follow the links on the right-hand side or below. Complaints – 4-week holding letter [Enter Name] [Enter Date] Dear [name] [Enter reference number if applicable] Further to my letter of [date of latest correspondence], I am still investigating the detail of your complaint. This is due to [insert reason for delay].
I apologise for the delay, and thank you for your patience. I will write to you again as soon as possible, and at latest within eight weeks of the date we received your complaint. If you need to contact me in the meantime, please do not hesitate to do so. My contact details are below. Yours sincerely, [Enter Name of person handling the complaint]
|
Download this page as a document.
Details of TCF failings that have led to enforcement action by the FSA.
Current TCF debates affecting mortgage intermediaries
Tips, tools and templates to help you implement TCF in your business.
|
Download complaints – 4-week holding letter
|
© 2006 TCF INFO
|
This site provides information for UK regulated mortgage intermediaries only and whilst TCF Info has made every
reasonable effort to check the accuracy of the material, TCF Info cannot be held responsible for any inaccuracy or
omission. All users should read the Terms and Conditions.
|