To download this letter in Word format for own-branding follow the links on the right-hand side or below.
Complaints – 4-week holding letter
[Enter reference number if applicable]
Further to my letter of [date of latest correspondence], I am still investigating the detail of your complaint. This is due to [insert reason for delay].
I apologise for the delay, and thank you for your patience. I will write to you again as soon as possible, and at latest within eight weeks of the date we received your complaint.
If you need to contact me in the meantime, please do not hesitate to do so. My contact details are below.
[Enter Name of person handling the complaint]