Mortgage Brain
At Mortgage Brain we’re pleased to support www.tcfinfo.co.uk, a FREE website designed to offer intermediaries practical, user-friendly guidance on the FSA principle of treating customers fairly (TCF).
TCF Info provides free-of-charge plain English guidance and downloadable templates/ checklists on TCF, including:
- an overview of TCF – including What is TCF, TCF Monitoring and Support and an at-a-glance TCF Self Audit
- a Tips and tools area containing further checklists, log sheets, letter templates and more, all of which you can download for free and adapt for business or training purposes. Key areas covered include:
- a range of mortgage-related TCF case studies - highlighting practices to promote or avoid to help ensure you treat your customers fairly
The FSA expects all firms to have TCF fully embedded in their culture. This means you should be able to demonstrate that you are
consistently treating your customers fairly and that TCF is integral to all aspects of your business activity. The records you
hold across these areas should already evidence that you are implementing TCF, but why not use the Self-audit checklist to verify
this? The checklist has space to record your findings and can be re-used at regular intervals.
