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TCF Info at a glance

Short of time? Not sure where to start? Here’s a quick guide to what you’ll find where on the TCF Info website.

Note that if you’re a small firm or ‘one man band’, references to ‘senior management’ should be read as the key managers and business owner - or yourself if you’re a sole trader. Equally references to teams or departments should be taken to mean the individual/s in your firm responsible for those activities – which in some cases could be just one person.

What is TCF?
  • Background to the TCF initiative and the six consumers outcomes it aims to achieve
TCF monitoring and support
  • TCF Monitoring and feedback
  • TCF pre-assessment regional roadshows
  • Preparing for a TCF assessment
  • Ongoing TCF support from the FSA
  • TCF indicators
  • ‘Focus on fines’ section highlighting practices that have led to FSA enforcement action for failing to treat customers fairly
TCF principles checklist
  • Questions grouped by business activity to help you assess whether your current practices are in line with the TCF principle
  • Download version of the above to help you record and monitor TCF progress
Tips and tools
  • Practical guidance, checklists and documents that you can download for free and adapt for business or training purposes - includes:
    • TCF planning
    • TCF training
    • Complaints and TCF
    • Financial Promotion and TCF
    • Sales and Advice
    • MPPI and TCF
    • Management Information (MI)
Case Studies
  • Examples of good and poor TCF practice in relation to mortgages - includes:
    • Disclosure
    • Lending into retirement
    • Management information (complaints)
    • Management information (sales)
    • MPPI
    • Product Suitability
    • Remuneration/Incentives
    • Self Certification
Resource list
  • A handy list of the TCF Info documents that you can download for free and adapt or own-brand for business/training purposes in support of TCF
News, hot topics and events
  • Updates on key TCF issues and events relevant to the mortgage industry
TCF Info newsletter registration page
  • Sign up here to receive our quarterly e-bulletin and get to know about online surveys with prize draws
Feedback
  • TCF Info is here to meet your needs – use this page to tell us what you think and what else you’d like to see on the site