TCF Info - Treating Customers Fairly

Short of time? Not sure where to start? Here’s a quick guide to what you’ll find where on the TCF Info website.

Note that if you’re a small firm or ‘one man band’, references to ‘senior management’ should be read as the key managers and business owner - or yourself if you’re a sole trader. Equally references to teams or departments should be taken to mean the individual/s in your firm responsible for those activities – which in some cases could be just one person.

What is TCF?

Background to the TCF initiative and the six consumers outcomes it aims to achieve

TCF deadlines and monitoring

Deadlines by which firms must make TCF an integral part of everyday business activity
How the FSA will monitor firms’ progress and the sorts of things they will be looking for
‘Focus on fines’ section highlighting practices that have led to FSA enforcement action for failing to treat customers fairly

TCF principles checklist

Questions grouped by business activity to help you assess whether your current practices are in line with the TCF principle
Download version of the above to help you record and monitor TCF progress

Tips and tools

Practical guidance, checklists and documents that you can download for free and adapt for business or training purposes - includes:
- TCF planning
- TCF training
- Complaints and TCF
- Financial Promotion and TCF
- Sales and Advice
- MPPI and TCF
- Management Information (MI)

Case Studies

Examples of good and poor TCF practice in relation to mortgages - includes:
- Disclosure
- Lending into retirement
- Management information (complaints)
- Management information (sales)
- MPPI
- Product Suitability
- Remuneration/Incentives
- Self Certification

Resource list

A handy list of the TCF Info documents that you can download for free and adapt or own-brand for business/training purposes in support of TCF

News, hot topics and events

Updates on key TCF issues and events relevant to the mortgage industry

TCF Info newsletter registration page

Feedback

TCF Info is here to meet your needs – use this page to tell us what you think and what else you’d like to see on the site