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Welcome to the Tips and tools area where we provide guides, checklists and download templates to help you implement TCF in different areas of your business.

As the site develops we’ll be adding more sections to cover the whole of the product life cycle. We’ll also be expanding the content in some of the existing sections. Follow the links below to find out more.

Tips on getting started with TCF, writing a TCF objectives statement and next steps

TCF training plan, own-branding TCF Info site material for training, training links, logs and more

What is a complaint, complaint procedures and tracking, complaint letter templates and much more

Advertising and promotion checklist, with links to FSA rules

Tips and checklists to help you provide a clear and fair sales and advice service, backed up by appropriate records

How to use MI to monitor and improve TCF in your business