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Welcome to TCF Info

Welcome to TCF info where our aim is to offer mortgage brokers and intermediaries practical, user-friendly guidance on the FSA principle of ‘treating customers fairly’ (TCF).

TCF Info was created in response to market research carried out amongst over 300 mortgage brokers and packagers into their understanding of TCF. Two key concerns raised by our TCF survey were:

  • ‘What do I need to do on a day to day basis to implement TCF?’
  • ‘How can I show that I’m treating customers fairly?’

These are precisely the types of information TCF Info aims to offer you.

How TCF Info can help you

  • Our plain English guides, checklists, tips and tools will help you understand and  implement TCF principles with minimum fuss
  • You can download any of our material for own-branding and/or staff training – for free!
  • Our News, Hot Topics and Events section – including a regular TCF Info e-Newsletter - will make it easier for you to keep abreast of developments in TCF strategy relevant to the mortgage industry and take action where necessary
  • By understanding and implementing TCF you’re less likely to fall short of the FSA’s expectations
  • Implementing TCF in your business will lead to increased customer loyalty – and customers treated fairly are more likely to introduce friends seeking mortgages.

How TCF Info can help your customers

  • Your customers will be more likely to get the best deal for their circumstances at point of sale.
  • You’ll know how to offer your customers a fair and efficient service before, during and after a sale.

TCF Info - getting started

To find out what TCF means for your business and how to start implementing TCF choose from the options in the left-hand menu.  And don’t forget to register to receive the future TCF Info e-Newsletter which will keep you updated on TCF and TCF Info initiatives. We also welcome your views on our site - follow the Feedback option here or at the top of the screen to tell us what you think.